Privacy Policy 

Notice

Hangzhou Hikstorage Technology Co., Ltd. ("HIKSTORAGE", “we”, “ours” or “us”) takes your personal information very seriously. This Privacy Policy ("Policy") has been designed to inform you how HIKSTORAGE collects, stores, uses and shares your personal information within its application scope. Please review this Policy before using related HIKSTORAGE websites.

The Policy may be modified from time to time and will be posted on this page. 

This Policy is applicable to all HIKSTORAGE websites that link to it (collectively, the “Site”). For certain functions or services of our Site, additional privacy notice or addendums for such functions or services may apply. HIKSTORAGE websites may contain links to third party websites. Your personal information might be collected by third parties when you are using their services; therefore, HIKSTORAGE encourages you to learn about the privacy practices of those third parties.

If the personal information you submitted to us contains other individuals’ information, you warrant that you have obtained the approval of such individuals.

By accessing the Site, you acknowledge that you have agreed to our process of your personal information in accordance with the Policy.

Collection of your information

When you use the Site, HIKSTORAGE may collect certain information about you as described in this Policy. The information can be divided into information that you provide and information that HIKSTORAGE collects. As permitted by applicable laws or after obtaining your prior consent, we may further collect personal information that is necessary for your use of the Services from third parties.

Personal information that we collect depends on your use of the Service. For example,

l When you seek for service support, you may provide your name，company name, country/region, state, city, phone number, email and message/comments.

Use of personal information

HIKSTORAGE uses your personal information for the following purposes:

l For HIKSTORAGE’s legitimate interest, namely:

○ to respond to your enquiries;

○ to increase the safety of the Services, such as user authentication, security protection, fraud detection, filing and backups;

○ to evaluate your application for a position;

○ to proceed any activities you subscribed on the Services; or

○ for internal purposes, such as auditing, data analysis, and research.

l To perform the agreement we have with you, for example:

○ to provide other services you request;

l To meet HIKSTORAGE’s legal obligations,

l With your consent,

○ to send electronic communications to tell you about new products and services;

○ We may also engage one or more third party service providers to serve online advertisements on our behalf via the Services. They may use a pixel tag or other similar technology to collect information about your visit to the Services, and they may use that information to target advertisements for HIKSTORAGE products and services.

Sharing of personal information

We do not sell any personal information to third parties and we never will.

HIKSTORAGE will not disclose your personal information, unless (I) with your prior written consent; (II) in accordance with the applicable laws and regulations, or where required by competent authorities; (III) as required to offer the Services; or (IV) to protect its legitimate interests, for example, to defend its rights on administrative or judicial procedures or in case its business or parts thereof is transferred to sold to another party. 

HIKSTORAGE limits access to your personal information on a need-to-know basis, and requires its employees to respect the confidentiality of your information and protect your information in accordance with the Policy. 

Storage and security of personal information

HIKSTORAGE stores your personal information for as long as required to provide the Services or respond to your questions. Traffic data will be retained for a period of three years. Other information will be retained for no longer than is necessary for the purposes stated in this Policy, unless otherwise requested by user or permitted by law. 

We have implemented commercially reasonable administrative, technical, and physical security controls that are designed to safeguard personal information. We also conduct periodic reviews and assessments of the effectiveness of our security controls.

Notwithstanding the above, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, HIKSTORAGE cannot guarantee that your personal information is under absolute security with the existing security technology. 

Transfer of personal information outside of your jurisdiction

To the extent that we may need to transfer personal information outside of your jurisdiction, whether to our affiliated companies or Third Party Service Providers, we shall do so in accordance with the applicable laws. In particular, we will ensure that all transfers will be in accordance with requirements under your applicable local data protection laws by putting in place appropriate safeguards. You will have the right to be informed of the appropriate safeguards taken by HIKSTORAGE for this transfer of your personal information.

HIKSTORAGE is a China-headquartered company operating globally. As such, complying with applicable laws, we may transfer your personal data to any subsidiary of the HIKSTORAGE group worldwide when processing that information for the purposes described in this Privacy Policy. We may also transfer your personal information to our third party service providers, who may be located in a country or area outside the area of the European Economic Area (EEA).

Whenever HIKSTORAGE shares personal information originating in the EEA with a third party which may or may not be a HIKSTORAGE entity outside the EEA, we will do so on the basis of EU standard contractual clauses or any other safeguards provided for in the GDPR.

 Currently, HIKSTORAGE has data center in Hangzhou. You have understood that the risks under applicable data protection laws are different and we may transfer to and store your personal information at our overseas facilities. However, this does not change any of our commitments to safeguard your personal information in accordance with this Privacy Policy.

Your rights

HIKSTORAGE generally stores your personal information on HIKSTORAGE’s servers until you delete or edit it.

Keeping your personal information current helps ensure that we provide you with the most relevant offers. You can access, update or delete your personal information via your Account profile. We are ready to assist you in managing your subscriptions, deactivating your account, and removing your active profile and data.

You have the right to object at any time and for reasons derived from your personal situation to our processing of your data on the legal grounds of “legitimate interest”. If you exercise your right of objection, we will stop processing your data unless we can demonstrate compelling legitimate grounds for the processing which override your rights.

We will retain your personal information for the period necessary to fulfill the purpose outlined in this Policy unless a longer retention period is required or permitted by applicable law.

If you are located in the European Union, subject to limitations in applicable law, you have certain rights in respect to your personal information, such as a right of access, rectification, restriction, opposition, and portability. In order to exercise your rights please contact us at the contact information below. You also have the right to withdraw your consent at all times, free of charge. If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the data protection authority in your country/region of residence.

California Consumer Privacy Act Notice

California residents have additional privacy rights under the California Consumer Privacy Act, which are described in the California Consumer Privacy Act Notice.

Contact method

If you have questions or concerns about HIKSTORAGE’s use of your personal information, you can contact us at:【technicalsupport@hiksmc.com】. If you still have concerns, you have right to lodge a complaint with the Supervisory Authority for data protection in your country/region.